
7 Troubleshooting
Error Condition Message Displayed Explanation/Remedy
Multifeed Error (Notify) “Multifeed”
(Stop) Line 1:
“Multifeed – To resume”
Line 2: “Press CLEAR
or MF Ignore”
Multiple pages entered the
transport (refer to section
5.3.2
Multifeed Document Handling).
Page Entry
Sensory Error
“Bad page entry
sensor”
The entry sensor saw too
many or too few leading or
trailing page edges as
compared to scan commands.
Adjust hole size setting to
reject holes in pages and
ragged page edges (
5.2.4).
Clean page entry sensors
(
6.4.7).
If the problem persists, please
call Technical Support at
1-800-SCAN-495.
Page Exit Sensory
Error
“Bad page exit sensor” The exit sensor saw too many
or too few leading or trailing
page edges as compared to
scan commands.
Adjust hole size setting to
reject holes in pages and
ragged page edges (
5.2.4).
Clean page entry sensors
(
6.4.7).
If the problem persists, please
call Technical Support at
1-800-SCAN-495.
Table 11: Paper Handling and Transport Errors
Operator
Error Condition Message Displayed Explanation/Remedy
Stop Key Error “Scanner Stopped” User pressed the STOP key
on the front panel.
Cover Open Error “Cover Open” Side access panel is open.
Open the scanner transport
cover, close side access panel
firmly and close the scanner
transport cover.
Table 12: Operator Errors
S006555 Rev D 97 of 113
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