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10
Troubleshooting
Basic troubleshooting
If you experience a problem with your printer, restarting it will sometimes fix the
problem. Turn off your printer, wait five seconds, then turn on your printer.
If you are still experiencing a problem, use the following information to troubleshoot
your printer.
Problem Possible Solutions
Printer does not
power on
• Make sure you are using the power cord that came with your printer.
• Make sure the power cord is connected to the AC adapter, it is plugged into an
outlet or power strip, and that the LED on the AC adapter is lit.
• Make sure that the power cord is securely connected to the power cord port in the
back of the printer.
Printer not detected
• Make sure your printer is plugged in and turned on.
• If you are using a USB cable, make sure that:
– it is a USB 2.0 High-Speed cable.
– it is connected to both your printer and your computer.
– you restart the computer if the USB cable was disconnected from the printer
then reconnected, or if power to the printer was interrupted.
• If you are using a wireless connection, make sure:
– the Wi-Fi connectivity LED on the printer is glowing steadily.
– the printer is connected to your wireless network.
To check:
a. On the printer, press Home.
b. Press to select Network Settings, then press OK.
c. Press to select View Network Configuration, then press OK.
Make sure that the Active Connection Type is Wi-Fi, and that the IP
Address is not zeros.
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing the services needed for
your printer.
For additional information, go to www.kodak.com/go/inkjetnetworking.
Wireless connectivity
problems
For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
Carriage jam
• Open the access door and clear any obstructions.
• Make sure the printhead and ink cartridges are installed correctly. (The printhead
and ink cartridges are installed correctly when you hear them click into place.)
- KODAK HERO 5.1 1
- All-in-One Printer 1
- Table of contents 3
- Printer Overview 7
- Control panel 8
- Home Center Software 9
- Ordering supplies 10
- Configuring printer settings 11
- Networking Your Printer 12
- Using the LCD keyboard 16
- Setting up an IP Address 16
- Print & Scan 19
- Add, if required 19
- Changing the printer name 24
- Setting up Scan To Email 25
- Always use 27
- OK, then click Save 28
- Settings tab 28
- 6. Click Save, then click OK 30
- Profile Name 33
- Folder Path 33
- Enable Access PIN check box 33
- Setting up Cloud Printing 35
- Editing a Google 36
- Cloud Print Account 36
- Copy Photo 37
- Changing Print Photo settings 39
- Handling Paper 40
- Paper sizes 41
- Envelope sizes 41
- Loading paper 42
- Loading photo paper 44
- Loading envelopes 46
- Printing 47
- Manual two-sided printing 48
- Printing pictures 50
- View Photos, then 52
- Printing tagged pictures 55
- Printing panoramic pictures 56
- Zooming and cropping pictures 57
- Settings tab, then 58
- Mobile Printing 60
- Copying a document 64
- − 3 to +3 66
- Copying a photo 70
- Scanning 76
- Picture tab, then select an 78
- ? icon) for 78
- Scanning to a computer 80
- Description 81
- Scanning to email 84
- Scanning to network folder 85
- Scanning from the computer 86
- Maintaining Your Printer 89
- Replacing ink cartridges 92
- 5. Remove the cap 93
- 8. Close the access door 94
- Replacing the printhead 95
- To update the software: 99
- Checking ink levels 100
- Checking paper levels 101
- Resetting factory defaults 101
- Troubleshooting 102
- Getting help on the Web 104
- Status lights 105
- Specifications and features 106
- Copy photo features 107
- Scanning features 107
- Paper input tray features 107
- Paper types supported 108
- Paper sizes supported 108
- Ink cartridges 109
- Connectivity 109
- Software support 109
- Physical specifications 110
- Warranty 110
- System requirements 110
- Computer with MAC OS 111
- Safety information 112
- LCD screen safety 113
- Ink cartridge safety 113
- Regulatory compliance 114
- Canadian statements 115
- European compliance statement 115
- German compliance statement 115
- REACH Article 33 declarations 116
- Warranty Information 117
- Declaration of Conformity 118
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